We have professional development contract trainers available in Brisbane, Sydney, Melbourne, Adelaide and Australia-wide available for; a single day, several days, short term or long term contracts.

Introduction: Professional Telephone Skills Training

"ensure the positive image of your organisation is reinforced and strengthened with every conversation"

Have you become aware of just how easy it is to undo all the good work of your entire organisation because of a poorly managed phone call?

All organisations spend massive amounts of time, energy and resources on creating a positive image to our customers.

You may be running a call centre in a competitive commercial environment, have a team of receptionists creating first impressions, maybe you manage an IT help desk providing service to internal customers, or are trying to maximise sales with a phone based sales team.

If your staff are unprofessional on the phone, nothing else will matter – your systems, services, your staffs willingness or desire to help, the quality of your products or solutions will all be wasted…. and the customer will speak badly of you, and avoid returning if at all possible.

When contracttrainers.com.au deliver a professional telephone skills training course the trainer will deliver the course based on your organisation’s unique situation and needs, and will be able to draw on their own personal experiences. So if you are a call centre, IT department, sales team, reception, or internal service provider we will ensure the trainer has relevant and poignant experiences and situations to draw on to ensure your training is a relevant and powerful learning experience for your team.

Provide your staff with the awareness and skills they need to handle phone calls professionally and ensure the positive image of your organisation is reinforced and strengthened with every conversation.

To read the course outline for the contracttrainers.com.au Professional Telephone Skills Training course click here:

 Professional Telephone Skills Training Course

Contract Trainers delivers Professional Telephone Skills Courses by specialist trainers in Brisbane, Sydney and Melbourne and Australia-wide.

Contract Trainers will save you about 40% compared to traditional training companies! How?

Contract Trainers has a different business model to all other training companies in Australia.

• We only deliver dedicated training courses at the client site (you already have a training room, so let’s use it and save you the cost of hiring one).
• You deal direct with the trainers or directors (when the trainers are training) so you don't pay extra for the commission paid to sales people.
• We don’t add a mark-up to the course ware – to prove it we send you a .pdf of the course ware and you print it! (however we can print it for you).
• We don’t add a mark-up to the catering (we are on your site, so you can choose what the staff do for lunch). 

Enquire now 

Have you considered the benefits of these other communications related courses?

Customer Service Training | Effective Communications Skills Training | Sales Skills Training

All contract trainers professional development training courses are delivered in Brisbane, Sydney, Melbourne, Adelaide and Australia wide.